Shipping Policy

At Gifteila, we work to make your shopping experience simple, reliable, and enjoyable. Please review our shipping policy below.

Shipping Coverage

We currently deliver across all governorates in Egypt.

Shipping availability and delivery times may vary depending on the destination area and courier coverage.

Order Processing Time

Orders are processed after confirmation and are typically prepared within 1–2 business days.

Orders placed during weekends, public holidays, sales periods, or peak seasons may require additional processing time.

Estimated Delivery Time

Estimated delivery times:

• Cairo & Giza: 1–3 business days

• Alexandria & Delta: 2–4 business days

• Upper Egypt & remote areas: 3–7 business days

Delivery timelines are estimates and may vary depending on courier operations.

Shipping Fees

Shipping fees are calculated during checkout and may vary depending on:

• Delivery location

• Order value

• Active offers and promotions

Free shipping offers (if available) apply only under announced conditions.

Order Confirmation

Orders may be contacted for confirmation before shipping.

Orders that cannot be confirmed may be delayed or cancelled.

Order Tracking

Once your order is shipped, tracking updates may be shared through available communication channels.

Order Inspection Upon Delivery

We offer Order Inspection Available for complete peace of mind.

Customers are encouraged to inspect their order while the courier is present.

Once the courier leaves after inspection opportunity has been provided, the order is considered accepted.

Failed Deliveries

If delivery cannot be completed due to:

• Incorrect shipping information

• Unreachable customer

• Multiple failed delivery attempts

the order may be cancelled or returned.

Delays

Unexpected delays may occur due to:

• Weather conditions

• Public holidays

• Courier operations

• High order volumes

We appreciate your understanding in such cases.

Contact Us

For shipping support or order inquiries:

Email: gifteila.store@gifteila.com
Website: www.gifteila.com

Thank you for choosing Gifteila ♡